40 days.
It’s been 40 days since I gave in an address change request to Citibank and it’s still not been done. Actually, it was done, and Citibank messed it up again. So, my day counter is back in action again.
Citibank discourages you from going to their office. Almost all the transactions have to be done either by phone or online. They discourage you by charging you if you go to a bank for a transaction. Almost everything is electronic.
How do you change your address then?
I said almost! You write a good ol’ fashioned letter. And, since their head-office is in Chennai, you either drop it off in their Bangalore office (MG road) or you mail it to them in Chennai.
They lost a letter of mine that I dropped off.
Also, they don’t do changes in their Bangalore office. They send it to Chennai. So what needs to take less than a day takes about four to five working days. Why? Because I guess that the “system” (or database) is in Chennai. Wow, all this from a global bank.
You can transfer funds from your accounts, you can order demand drafts, you can pay anyone, you can do almost anything online from your Citibank account, but you can’t change your address. Apparently, your money is not as well guarded as your address.
Your account is guarded by a telephone PIN, an ATM PIN, and an Internet Banking PIN. I wonder if they’ll have an address change PIN soon. It’d make things less complicated than this for sure.
ITs a very very worst bank i have ever seen. The phone banking officers wont give proper responses and if they want to connect to another person they will ask as to wait more than 10 minutes (same song will come all our phone banking officers are busy talking to other customers wait for 4 minutes 58 seconds…then thats it u have to wait more than 10 minutes and after a long wait at the correct 1 minute gap the call will get automatically disconnected)………waste people
I can emphatise. I’ve been trying to get the address of another account changed and I’ve been going around in circles. The Citibank people have no problem debiting my account for the charge but change of address, it seems there’s a signature problem or something. I’m seriously considering cancelling my account but I hold on to it probably because it’s easier.
When will companies learn?
Citibank really is kinda awesome with its services. The ppl tat sit in their branch offices are also not quite familiar with the rules n regulations(Hyd Secundarabad Office , in my case).They put me in trouble 2wice and still it needs to be sorted out.Its really a pain in arse to sort out the issue now!
I have relocated myself from Chembur to Ambernath. Kindly request you to change my address and update in your system as well.
My A/C No:
My new address is as below:
Ms. Pillai: I deleted your account number and address from the comment you posted. I have nothing to do with Citibank and posting your Bank account number on an unknown website is an invitation for trouble.
Please visit the Citibank website http://www.citibank.co.in/ and contact a representative directly.
Somebody actually posted their acc no and address? Dumb…
To: ALL INDIANS
Employees’ unions of government banks in India have been going on all-India strikes frequently. They have already brought Indian economy to standstill five times in the past 7 weeks.
Now, the State Bank of India employees want to go on an indefinite strike from 2008 October 20. SBI is the biggest bank in India that disburses all government salaries and pensions, and finances all the major enterprises in India. The strike will cause a daily loss of Rs 700 bn to the public apart from causing unimaginable hardship to millions of small businessmen and pensioners.
The employees are not with the strikers emotionally, but they fear union bullying; and are forced to strike. The Union leaders want the PSBs weakened so that private new generation banks might prosper. Frequent whimsical strike calls are aimed at bringing PSBs down to reduce them to mere shell companies bereft of funds and public trust.
In the interest of India’s public sector and the banking public, we request the unions to desist from going on more strikes. Do not pursue this treasonous course of action and weaken your country’s economy further in these times of global economic disaster! We appeal to your patriotism.
Please sign the Petitions at petitiononline.com/ANTIBANK/petition.html