From the San Francisco Chronicle (via a mailing list I’m on):
“Every call was ‘F this,’ or ‘F that,’ ” Krishna said. “You wouldn’t believe how angry the callers got, or the language they used.”
Next time I’m on the line with tech support, I’ll have a face to go with the voice — not specifically Krishna’s or Meenakshi’s, but someone just like them. And no matter how frazzled I am, no matter how badly I want to put my fist through the computer screen, I’ll be calm and polite.
I shouldn’t have had to travel halfway around the world to discover this, but that voice on the other end of the line belongs to a real person with a real life.
I don’t know how to react to this article by SFGate Executive Travel Editor John Flinn, so I’ll let you decide. Here’s the link again.