When I call up my Internet service provider (Sify if you must know) to report a problem, the menu takes me into an option where a voice says:
For non-technical queries, press 1. For technical queries, press 2.
Though I make a choice (usually 2), I wonder how customers are supposed to diffrentiate between a technical and a non-technical query. For customers with no knowledge of computers or networking, every query is technical mumbo jumbo. And, even for customers with a smattering of knowledge, the issue is still far from clear.
To me, it seems like nobody asked the question, What does technical mean and how is it different from non-technical?
And that is a pity because as I write this, there are customers on the phone who are probably confused about what they are supposed to choose.
This post, in case you were wondering, is non-technical.