Installing broadband the Airtel way

When I switched Internet Service Providers (ISPs), I had no idea what I was getting myself into. When I filled in a requisition form, the person told me that the connection would be done within 3 days.

The engineers from Airtel came the next day. They did their job installing the cables, etc. and were on their way. The next day another engineer came over to do the networking-related work and configure the modem.

Their work was impressive. Cables were not left lying around and were fixed properly. They even cleaned up while they were leaving, something you don’t see often in India. The engineer clearly explained the devices and gave me a text file with the necessary information. They demonstrated the speed of the Internet connection as well. After they were done, a customer service person called to check if I had been given all the information.

I was already impressed but then it got better. A few days later, another person from Airtel came in to audit the installation. He checked the connections, the way everything was set up, and gathered my responses to some questions. He mentioned to me that they wanted to ensure that the installations were done properly so that the customers wouldn’t face problems (and consequently complain).

Having come from a provider with a less than stellar record, this has been impressive. I know I’m probably jinxing it but I’ve not had a single outage so far. Airtel’s installation is a great example of doing things the right way and of doing things to delight the customer.

Boy, am I glad I listened to my friend and picked Airtel!

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4 thoughts on “Installing broadband the Airtel way

  1. I have used Airtel broadband for 3+ years and their service has been very good so far. The best was when I was trying to set up a wireless router. I had to call Airtel support line because I forgot the password for my account which I needed to reconfigure the modem. When I mentioned that I am running into some problems with my wireless router, the support person helped me through configuring it even though I had not purchased the router through them.

    Couple of times I had faced problems with my connections (once was modem problem and other was some line getting cut). Both times it got resolved within 24 hrs. And their support person always follow up to ensure that you are all set after the fix.

    I hope I am not jinxing it :)

  2. Good to hear that the Airtel people been doing their job and more.

    Interestingly, two posts in the automatically generated posts above your comment have complaints about Airtel, one about broadband and another about the telecom provider.

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